Shipping & Delivery Policy

Last updated: August 1, 2026

At Holy Care's (operated by Vrindakriti Enterprises), we strive to deliver your orders safely and on time. Please read our shipping and delivery policy below.

1. Shipping Coverage

We currently ship to all serviceable pin codes across India. If your area is not serviceable by our logistics partners, we will notify you and process a full refund for prepaid orders.

2. Processing Time

• Orders are processed within 1-2 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email/SMS once your order is dispatched, along with a tracking number.

3. Estimated Delivery Time

Region	Estimated Delivery
Metro cities (Delhi NCR, Mumbai, Bangalore, etc.)	3-5 business days
Tier 2 & Tier 3 cities	5-7 business days
Remote / rural areas	7-10 business days

Note: Delivery times are estimates and may vary due to logistics delays, natural calamities, or other unforeseen circumstances beyond our control.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your order.
• We may offer free shipping on orders above a certain amount. This will be mentioned on the Website or during promotional campaigns.

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your order status in real time. You can also check your order status by logging into your account on our Website.

6. Cash on Delivery (COD)

• Cash on Delivery is available for select pin codes across India.
• COD availability will be shown at checkout based on your delivery address.
• Please keep the exact amount ready at the time of delivery.

7. Failed Delivery Attempts

• Our courier partner will make up to 2-3 delivery attempts.
• If the delivery is unsuccessful after multiple attempts, the order will be returned to us.
• For prepaid orders, a refund will be initiated after deducting the return shipping charges (if applicable).
• For COD orders, you will need to place a new order.

8. Damaged or Missing Packages

If your package arrives damaged or if items are missing:

• Please do not accept a visibly damaged package from the delivery person.
• If you have already accepted it, take photos/videos of the damage and contact us within 48 hours of delivery.
• We will arrange a replacement or refund as per our Refund & Cancellation Policy.

9. Contact Us

For any shipping-related queries, please contact us: