Last updated: August 1, 2026
At Holy Care's (operated by Vrindakriti Enterprises), customer satisfaction is our priority. Please read our refund and cancellation policy carefully before placing an order on holycaresorganic.com.
1. Order Cancellation
- You may cancel your order within 12 hours of placing it by contacting us via email, phone, or WhatsApp.
- Once the order has been dispatched, it cannot be cancelled.
- To cancel an order, please provide your order ID and registered contact details.
2. Returns
We accept returns under the following conditions:
- The product is damaged, defective, or incorrect (different from what was ordered).
- The return request is raised within 48 hours of delivery.
- The product must be unused, unopened, and in its original packaging.
Note: Since our products are food and health supplements, we cannot accept returns for products that have been opened or used, for hygiene and safety reasons.
3. How to Request a Return
- Contact us within 48 hours of receiving the product via email at vrindakritienterprises@gmail.com or WhatsApp at +91-8447104927.
- Provide your order ID and a clear photo/video of the damaged or defective product.
- Our team will review your request and respond within 2 business days.
- If approved, we will arrange a pickup or ask you to ship the product back to us.
4. Refund Process
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method used at the time of purchase.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. You will be asked to provide your bank account details.
5. Non-Refundable Scenarios
Refunds will not be provided in the following cases:
- Change of mind after the product has been dispatched
- Products that have been opened, used, or tampered with
- Damage caused due to mishandling after delivery
- Return request raised after 48 hours of delivery
6. Replacement
If you received a damaged or incorrect product, we will offer a free replacement subject to stock availability. If the product is out of stock, a full refund will be issued.
7. Shipping Charges for Returns
- If the return is due to our error (wrong or damaged product), we will bear the return shipping cost.
- For all other cases, the return shipping cost will be borne by the customer.
8. Contact Us
For any questions regarding refunds or cancellations, please reach out to us:
